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Delivery & Returns

‍Everything you need to know about how your order gets to you and what to do if something isn't right.

‍Your order is in safe hands from the moment you place it.

‍How your order works

‍When you place an order with Lustera, it is fulfilled by Amazon FBA/MCF one of the world's most trusted fulfilment networks. This means your order is picked, packed, and shipped from an Amazon fulfilment centre, giving you fast and reliable delivery with full tracking throughout.

‍ You order from us. Amazon does the rest.

  • ‍Place your order on lustera.co.uk

  • Your order is sent securely to Amazon's fulfilment network

  • Amazon picks, packs, and dispatches your order

  • You receive a dispatch confirmation email with your tracking link

  • Your order arrives in plain, discreet packaging

  • Delivery with Amazon FBA/MCF is between 3-5 days

‍Discreet delivery

‍ We know that privacy matters. Every Lustera order is shipped in plain, unmarked outer packaging.

‍There is no Lustera branding visible on the outside of your parcel nothing to indicate what's inside.

‍Your billing statement will also show a discreet merchant name, not Lustera.

‍Plain outer packaging no brand name or product details visible

‍Discreet billing name on your bank or card statement

‍Secure checkout with encrypted payment processing

‍Returns

‍Returns for Lustera orders are managed by Amazon in line with their standard returns policy. This means you benefit from Amazon's trusted, straightforward returns process.

‍Hygiene policy

‍For hygiene reasons, we are unable to accept returns on products that have been opened or used, unless the item is faulty or damaged. This is in line with UK consumer regulations for personal hygiene goods.

‍Unopened, Unused items

‍If your item arrives sealed and unused and you wish to return it please contact us at lusteraltd@gmail.com within 14 days of receiving your order and we will arrange the return for you.

‍Faulty or Damaged Items

‍If your item arrives damaged, faulty, or not as described, please contact us at lusteraltd@gmail.com within 14 days of receiving your order and we will resolve this for you promptly whether that's a replacement, a refund, or another solution.

‍You do not need to go through Amazon for faulty or damaged items  come to us directly and we will take care of it.‍ ‍

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