All Lustera orders are fulfilled through Amazon FBA, meaning your order is picked, packed, and dispatched from an Amazon fulfilment centre. You'll receive fast, reliable delivery with full tracking and the same discreet packaging you'd expect from us throughout.

At the moment we ship to UK addresses only. We hope to expand in the future.

You'll receive a dispatch confirmation email with a tracking link as soon as your order leaves the fulfilment centre.

Yes. Every product in our collection is made from body-safe, non-porous silicone. We don't compromise on materials.

All Lustera products are splash-proof and shower-safe perfect for bringing a little self-care into your routine wherever feels right. However, we recommend keeping them out of baths or any situation where they'd be fully submerged, as they aren't designed for complete submersion.

All Lustera products are USB rechargeable no batteries required. A charging cable is included in every box.

Wipe with clean dam cloth or hygiene wipes.

Welcome. If you're not sure where to begin, Lustera Glow is a gentle and popular starting point designed for softer, more exploratory moments. You can also visit our Wellness Hub for guidance, or feel free to get in touch and we'll help you find the right fit.

For hygiene reasons, we're unable to accept returns on products that have been opened or used. If your item arrives damaged or faulty, please contact us within seven days and we'll make it right.

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Yes. All transactions are processed through encrypted, PCI-compliant payment systems. We never store your card details.

When you place an order or contact us, we collect information such as your name, email address, delivery address, and payment details. This information is used solely to process your order, communicate with you about it, and improve your experience with Lustera.

Your payment details are processed securely by Squarespace Payments and are never stored by us directly.

‍For full details on how your data is collected, stored, and protected, please see our full Privacy Policy.

We work with trusted third-party services including Squarespace and Amazon — to operate our website and fulfil your orders. These partners only receive the information necessary to complete their service. Your personal data is never sold or shared for marketing purposes.